Project & Operation Tower
Customer Service Operations & Delivery Specialist
Contract - PT Profesional Telekomunikasi Indonesia
Jakarta Pusat
3 - 5 Years Experiences
Job Detail
About SMN Group
At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.
Find out more about what we do here: www.ptsmn.co.id | www.protelindo.net | www.iforte.id | www.stptower.com
What You Will Do:
- Responsible for responding to technical issues: CME, Power, Stolen, Etc
- Collaborate and support all Managers and teams, help to communicate with customers to find solutions in
- certain cases
- Manage and establish customer expectations, consistently building relationships with customers
- Enhance service reliability for telecom operation clients (Telkomsel, IOH, XLSmart) nationwide
- Control Reconciliation Process of Clients & Recurring Support
- Perform collaboration with other stakeholders by performing coordination with internal and/or
- external stakeholders to ensure the operational running smoothly
What You Will Need:
- Have 2-5 years of experience in the related field at a telecommunications company
- Bachelor’s degree in any major
- Have good communication, reporting and presentation skills.
- Fluent in English, both written & verbal.
- Have a good working as a team or individual
- Manage and establish customer expectation
What We Offer:
- You will be part of the largest independent owner and operator of towers for wireless communications companies in Indonesia.
- You will be part of a fast-growing team that continuously strives to deliver client satisfaction.
- Competitive benefit and exceptional career experience.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
Important Notes
We will never ask for the exchange of money, credit card detail or trial of any application in the recruitment process. Please be aware of any suspicious email, Whatsapp or telegram activity from people who could be pretending to be recruiters from our company. If in doubt please ignore the message or reach us at career@protelindo.net