Project & Operation Tower
Customer Service Operations & Delivery Specialist
Contract - PT Profesional Telekomunikasi Indonesia
Jakarta Pusat
3 - 5 Years Experiences
Job Detail
About SMN Group
At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.
Find out more about what we do here: www.ptsmn.co.id | www.protelindo.net | www.iforte.id | www.stptower.com
What You Will Do:
- Faster response to technical issues : CME, Power, Stolen, Etc
- Guarantee customers do not make hard complaint about Operational Issues on Protelindo Group Services
- Collaborate and support all Managers and teams, help to communicate with customers to find solutions on certain cases
- Manage and establish customer expectation, consistently building relationships with customer
- Enhance service reliability for telecom operation clients (Telkomsel, IOH, XLSmart) Nation wide
- Control Reconciliation Process of Clients & Recurring Support
- Endorse & Promote OM-MS New Product
- Collaborate All, Stakeholder to ensure, smooth operations
What You Will Need:
- Experience or professional background in a Telco company
- Bachelor’s degree (S1)
- Strong communication and presentation skills
- Ability to work effectively in a team environment
- Proven collaboration skills with cross-functional stakeholders
- Fast response and strong problem-solving capability for technical issues
- Ability to manage and maintain customer expectations professionally
What We Offer:
- You will be part of the largest independent owner and operator of towers for wireless communications companies in Indonesia.
- You will be part of a fast-growing team that continuously strives to deliver client satisfaction.
- Competitive benefit and exceptional career experience.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
Important Notes
We will never ask for the exchange of money, credit card detail or trial of any application in the recruitment process. Please be aware of any suspicious email, Whatsapp or telegram activity from people who could be pretending to be recruiters from our company. If in doubt please ignore the message or reach us at career@protelindo.net