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Sales & Marketing Non-Tower

Associate CRM Manager

Contract - PT iForte Solusi Infotek

Jakarta Pusat

4 - 6 Years Experiences

Job Detail

About SMN Group

At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.

Find out more about what we do here: www.ptsmn.co.id | www.protelindo.net | www.iforte.id | www.stptower.com
This position will be palced for Customer Relationship Management Department

What You Will Do:
  • Maintain strong relationships with existing clients through regular communication and support to ensure satisfaction and retention.
  • Identify opportunities for business growth and collaborate with the sales team to follow up.
  • Gather market insights to explore new business opportunities and drive expansion.
  • Deliver end-to-end service, including issue resolution and after-sales support, to uphold customer satisfaction.
  • Prepare periodic reports with progress updates, issue tracking, and recommendations to achieve targets.
  • Coordinate with internal and external stakeholders to ensure smooth operations.

What You Will Need:

  • Min. 4-6 years at the same field.
  • Min. Bachelor degree in any major.
  • Excellent verbal and written communication skills.
  • Product Knowledge.
  • Persuasive and negotiation skills.
  • Good interpersonal skills.
  • Customer Oriented.
  • Positive, can-do attitude, well-organized and extremely detail-oriented.
  • Able to thrive in a fast-paced, client-centric teamwork environment.
  • Reporting Management.
  • Fluent in English both oral and spoken


What We Offer:

  • You will be part of one of the fastest-growing connectivity solution provider companies in Indonesia.
  • You will be part of a fast-growing team that continuously strives to deliver client satisfaction.
  • Competitive benefit and exceptional career experience.


Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Important Notes

We will never ask for the exchange of money, credit card detail or trial of any application in the recruitment process. Please be aware of any suspicious email, Whatsapp or telegram activity from people who could be pretending to be recruiters from our company. If in doubt please ignore the message or reach us at career@protelindo.net

Apply Now