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Property Management

Customer Relation Property Staff (Palembang)

Contract - PT Profesional Telekomunikasi Indonesia

Palembang

0 - 2 Years Experiences

Job Detail

About SMN Group

At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.

Find out more about what we do here: www.ptsmn.co.id | www.protelindo.net | www.iforte.id | www.stptower.com


What You Will Do:
  • Supporting the Head of Area/Senior Manager/Manager in the respective Area and/or Region to gain knowledge of Protelindo Group business in aligning with the Customers/Clients business targets/directions.
  • Actively collaborate and communicate with clients and the internal team to support growth of Protelindo group business by ensuring to do the best actions in getting Customers/Clients’ business performance indicators to be well maintained/improve.
  • Engage, Communicate, and build relations with Customer/Clients specially in the responsible regions/area.
  • Act as the first point of issues escalations from Customers, to capture paint points/complaints in relations to Protelindo group with priority in Property Management related and relevant issues (among others are land lease renewals issues, community case issues, hard site acquisition, built-to-fail)
  • Support in both regions and/or HQ for internal coordination across multiple internal organizations on issues requiring the attention and actions from relevant divisions/departments/functions
  • Through collaboration in internal Property Management Directorate, able to actively contribute the preparation of the periodical report for Customers/Clients in the regions.
  • Developed & maintained tracking system or database system in order to support all department process and activities
  • Controlling and updating regular report both internally cross department and externally to client such as daily, weekly and monthly reports
  • Responsible of some data or information reliability and in regular basis to conduct quality control to all data input and do validation cross department to makes sure the information on the database are accurate
  • Control and update the activity report of the department team member such as performance indicator to higher level management
  • Provide regular and accurate project, activity, process performance and status reporting to Management
  • Perform collaboration with other stakeholders by performing coordination with internal and/or external stakeholders to ensure the operational running smoothly.

What You Will Need:
  • Have 1-2 experiences in related field (fresh graduate welcome to apply)
  • Candidate must possess at least a Bachelor's Degree in any major
  • Have good communication, reporting and presentation skill. 
  • Fluent in English both written & verbal.
  • Able to work on tight schedule
  • Good analytical, result-oriented, pro-active and good attention to details
  • Honest and able to work multi-tasking 
  • Smart, Hardworking, creative thinker and self-motivated 
  • Have basic knowledge of HSE
  • Willing to be placed in the relevant regions and enjoy travelling
  • Able to multi-task
  • Good in Microsoft Office (with highest strength in Microsoft Excel and PowerPoint)
  • Understanding and able to adapt and work with all relevant internal applications within Protelindo group

What We Offer:
  • You will be part of the largest independent owner and operator of towers for wireless communications companies in Indonesia.
  • You will be part of a fast-growing team that continuously strives to deliver client satisfaction.
  • Competitive benefit and exceptional career experience.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Important Notes

We will never ask for the exchange of money, credit card detail or trial of any application in the recruitment process. Please be aware of any suspicious email, Whatsapp or telegram activity from people who could be pretending to be recruiters from our company. If in doubt please ignore the message or reach us at career@protelindo.net

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