About SMN Group

At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.

Find out more about what we do here: www.ptsmn.co.id

What You Will Do:

• Map and document current state (“As Is”) processes for designated Towers / LOBs and non core enterprise functions (e.g., HR onboarding, procurement, finance operations).
• Conduct process walkthroughs and workshops with process owners and subject matter experts.
• Develop standardized process documentation including process maps, SOPs, RACI, inputs/outputs, and control points.
• Establish and maintain a single source of truth for enterprise process documentation.
• Ensure process documentation is accurate, up to date, and accessible to stakeholders.
• Conduct bottleneck analysis, waste identification, and root cause analysis using Lean and process improvement techniques.
• Evaluate process performance using data, cycle time, cost, quality, and risk perspectives.
• Design future state (“To Be”) processes that improve efficiency, control, compliance, and customer/user experience.
• Collaborate with Digital and Automation teams to identify opportunities for system enablement or automation.
• Establish and maintain process governance frameworks including roles, ownership, standards, and change controls.
• Drive adoption of standardized processes across Towers / LOBs and non core functions.
• Ensure alignment between processes, policies, risk requirements, and regulatory obligations.
• Support process change management, impact assessment, and approval mechanisms.
• Monitor compliance with defined process standards and governance requirements
• Facilitate process improvement and problem solving workshops (e.g., Kaizen, improvement sprints).
• Define and monitor process performance metrics (KPIs) in collaboration with process owners.
• Track improvement progress, benefits realization, and sustainability of implemented changes.
• Identify recurring process issues and initiate corrective or preventive actions.
• Promote continuous improvement mindset across Towers and functions.
• Build strong working relationships with Tower leaders, functional heads, and process owners.
• Facilitate cross functional collaboration to resolve end to end process issues.
• Communicate process insights, recommendations, and progress clearly to stakeholders.
• Support management decision making with process driven insights and analysis.

What You Will Need:

• Have 8–11 years of experience in Business Process Management, Process Improvement, or Operational Excellence. 
• Have Experience working with both core business processes and enterprise support functions is an advantageous
• Bachelor’s degree in Business Management, Industrial Engineering, Information Systems, or related field. 
• Certification in Lean, Six Sigma, BPM, or Process Improvement is an advantage.
• Have good communication, reporting and presentation skill.
• Fluent in English both written & verbal.
• Certification in Lean, Six Sigma, BPMN 2.0, or Process Improvement is an advantage
• Industry/function relevant to our Tower/LOB (e.g., telecom operations, financial services back-office).
• Strong analytical and facilitation skills to extract knowledge from SMEs and build consensus among stakeholders.
• Knowledge of enterprise systems (e.g., ERP, CRM) to ensure processes are designed for effective system enablement.
• Expertise in change management methodologies and stakeholder engagement.
• Excellent analytical, documentation, and problem solving skills. 

What We Offer:

• You will be part of one of the fastest-growing connectivity solution provider companies in Indonesia.
• You will be part of a fast-growing team that continuously strives for delivering client satisfaction.
• Competitive benefit and exceptional career experience.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Important Notes

We will never ask for the exchange of money, credit card detail or trial of any application in the recruitment process. Please be aware of any suspicious email, Whatsapp or telegram activity from people who could be pretending to be recruiters from our company. If in doubt please ignore the message or reach us at career@protelindo.net