At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.

Find out more about what we do here: www.ptsmn.co.id

What You Will Do:

• Perform daily monitoring for all services and provide first action respond to ensure all process will be followed up. 
• Monitor and follow up troubleshooting, provide the best solution for solving the problem to ensure the all process run smoothly.
• Provide direction regarding the issues that occur to ensure any issues can be solved.
• Perform escalation to others function regarding any issues/problems that needed to be support and proactively to follow up the progress in order to ensure all issues/problems has been solved.
• Perform collaboration and coordination with internal and/or external stakeholders to ensure all processes runs smoothly.

What You Will Need:

• Have 1-3 years of experience in related field
• Min. diploma degree in any major, preferable IT
• Have good communication, reporting, and presentation skills. 
• Fluent in English both written & verbal.
• Expert-level knowledge in DWDM (Dense Wavelength Division Multiplexing) is a must
• Having experience in subnetting, LAN/WAN/MAN.
• Having experience in system and networking.
• Having knowledge about MTCNA & CCNA.
• Willing to working in shifting system.
• Familiar with MS. Office (Ms. Word, Ms. Excel, etc.)

What We Offer:

• You will be part of one of the fastest-growing connectivity solution provider companies in Indonesia.
• You will be part of a fast-growing team that continuously strives for delivering client satisfaction.
• Competitive benefit and exceptional career experience.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.