About SMN Group

At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.

Find out more about what we do here: www.ptsmn.co.id

What Will You Do:

• Analyze SLA performance and identify recurring incidents from Monthly SLA Report
• Perform root cause analysis (RCA) on backbone degradation and service instability
• Design and implement technical improvement for backbone reliability and redundancy
• Conduct capacity planning and traffic optimization for backbone links
• Optimize routing (BGP/OSPF) and eliminate single point of failure
• Develop preventive improvement plan to reduce SLA breach
• Collaborate with operations and vendor teams to execute permanent corrective actions
• Produce technical improvement documentation (HLD, LLD, MOP)
• Perform collaboration with other stakeholders by performing coordination with internal and/or external stakeholders to ensure the operational running smoothly.

What Will You Need:

• Have 5-7 years for engineer or planning from telecom/ISP or related field
• Bachelor degrees in Computer Engineering, or related field
• Have good communication, reporting and presentation skill.
• Fluent in English both written & verbal.
• Advanced Routing & Backbone Engineering
• Strong analytical and troubleshooting skills
• Ability to develop High-Level Design (HLD) and Low-Level Design (LLD)
• Have knowledge about Fiber optic infrastructure
• Migration planning, rollback procedures, and risk assessment
• Experience improving network stability and reducing SLA breaches
• Strong data-driven analytical mindset

What We Offer:

• You will be part of the fastest-growing connectivity solution provider companies in Indonesia.
• You will be part of a fast-growing team that continuously strives to deliver client satisfaction.
• Competitive benefits and exceptional career experience.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Important Notes

We will never ask for the exchange of money, credit card detail or trial of any application in the recruitment process. Please be aware of any suspicious email, Whatsapp or telegram activity from people who could be pretending to be recruiters from our company. If in doubt please ignore the message or reach us at career@protelindo.net