About SMN Group

At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.

Find out more about what we do here: www.ptsmn.co.id

What Will You Do:

• Collecting required invoice supporting documents to be attached to commercial invoice.
• Follow-up process approval for each individual required supporting documents.
• Responding to any inquiries required by customers to proceed with the approval process.
• Perform any required action such as reconciliation, justification, detailed explanation & presentation to the customer.
• Planning appropriate schedules to prepare, propose, reconcile, and approval process requests of each individual supporting document.
• Coordination with other internal directorates, divisions & departments regarding the assistance required for the invoices supporting the document collection process.
• Preparing billing projection and completing any required follow up action to realize projected invoice submission
• Updating internal Connectivity CRM database progress status.
• Promote upselling opportunities during performing tasks and coordination with customers.
• Business partner for inter-directorate, inter-division & inter-dept coordination to advice, assist or execute troubleshooting or execute improvement program.
• Perform collaboration with other stakeholders by performing coordination with internal and/or external stakeholders to ensure the operational running smoothly.

What Will You Need:

• Have 1-3 years at the same field.
• Have ICT and/or Telecommunication industry or Customer Acceptance and/or Customer Relation experience preferred.
• Min. Bachelor degree in any major.
• Advanced in Microsoft Office, specifically Excel.
• Familiar with Power BI, Looker studio or any other analytical software.
• Strong data analytics skills and the ability to work closely with the assigned various team.
• Familiar with Sales Force or any other customer relationship management software.
• Strong in Customer Management Skill.
• Good teamwork and interpersonal skills.
• Positive, can-do attitude, well-organized and extremely detail-oriented.
• Able to thrive in a fast-paced, client-centric teamwork environment.
• Excellent verbal and written communication skills.
• Fluent in English both oral and spoken.

What We Offer:

• You will be part of fastest-growing connectivity solution provider companies in Indonesia.
• You will be part of a fast-growing team that continuously strives to deliver client satisfaction.
• Competitive benefits and exceptional career experience.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Important Notes

We will never ask for the exchange of money, credit card detail or trial of any application in the recruitment process. Please be aware of any suspicious email, Whatsapp or telegram activity from people who could be pretending to be recruiters from our company. If in doubt please ignore the message or reach us at career@protelindo.net